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Title:  Customer Service Representative I - Environmental Sciences

Location: 

Chamblee, GA, US, 30341

Company:  Univar USA
Requisition ID:  9570

It starts with great chemistry.

 

Univar is more than a distribution company – we’re a leading, global partner dedicated to improving quality of life for our customers through the products, expertise, and relationships that serve the world’s most essential industries. Founded in 1924, with global headquarters in Downers Grove, IL, Univar generated $8+ billion in sales in 2016 – securing the #1 market position in North America and the #2 market position in Europe.

 

Creating great chemistry is not just about the innovative products and services we safely deliver to customers around the world. It also takes people – people like you – and today, our worldwide team of more than 8,000 employees is helping build a company where the best people want to work. If you’re looking for an experience where your actions will make a positive difference every day, you’ve come to the right place.

Primary Purpose:

Responsible for leading and ensuring effective sales order management. Serves as single point of contact to provide consistent, positive customer experiences. Responsible for initial order entry, management of order changes, and coordinating order fulfillment. Empowered to make decisions on behalf of company in alignment with Univar strategy, guiding principles and customer satisfaction. Leads resolution of service issues that directly impact customer order fulfillment. Assists in earning “Customers for Life” through the establishment of positive customer relationships while enhancing customer satisfaction and confidence.  Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. Gathers market intelligence for entry into CRM System.

 

Specialized Knowledge/Skills:

  • Organized, motivated and independent
  • Communication and active listening skills
  • Telephone skills
  • Keyboarding and basic PC skills – UVX/AS400/ERP System Skills
  • General knowledge of pricing and marketing strategy

 

Experience:

  • 5+ years with a degree and prior customer service, customer solutions and/or sales experience.
  • Minimum 2-plus year’s prior customer service, customer solutions and/or sales experience without a degree.
  • Relevant internship experience equally beneficial to the role.
  • Prefer: Experience and familiarity with Pest control products.

 

Requirements:

  • Travel – 25% including overnight travel.
  • Regularly lift and/or move objects 10-50 lbs.

 

Education/Training:

  • Bachelor’s degree preferred
  • ERP/CRM experience preferred

 

Physical Demands/Environmental Conditions:

  • Work as part of a collective team and an office environment
  • Pace of activity
  • Stress level
  • Keyboard entry
  • Potential  exposure to chemical substances of varying hazard classifications

Univar is an equal opportunity employer.  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

 

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous vacation and sick leave and much more.

 

#LI-SR1 

#GLDR2018


Nearest Major Market: Atlanta

Job Segment: Customer Service Representative, Mid-Range, ERP, CRM, Customer Service, Technology